|
Informal Procedure
Anyone who experiences a problem with their web service or with the service
provided by IC360 Limited, should raise the matter directly with us via email
to complaints@ic360.com, giving sufficient information to locate the material
(such as a URL) and clearly outlining the grounds for complaint.
IC360 Limited will approach the individual responsible for the material in
question with a view to resolving the matter to the satisfaction of the
complainant.
Formal Procedure
The formal complaints procedure should only be used where the complainant
feels that the nature of the complaint is too serious to be dealt with
informally, or where a satisfactory conclusion has not been reached after
following the informal procedure.
A formal complaint should be made in writing to IC360 Limited, who will
acknowledge receipt and ensure that the matter is looked into as soon as
possible.
An initial response to any complaint can be expected within seven days of its
receipt; a full and considered response to the complaint should be completed
within 30 days and any subsequent remedy implemented with the minimum of delay.
|
Back to Homepage
