Quality Management Statement

Introduction

At IC360, we take pride in the professional quality of our work and the high level of service we provide our clients, ensuring that their needs are clearly understood, defined and met throughout any project or duration of the services provided. We are committed to achieving and maintaining a high standard of quality in all aspects of our business and to continually satisfy the expectations of our customers in respect of all our service offerings.

Quality is a core component of our business beliefs

We are committed to providing the highest quality of service.
We are committed to the timely delivery of all our services ensuring we meet requirements.
Our quality of work is eagerly demonstrated through references and examples of projects completed for other customers.
Where potential quality lapses arise we will provide suitable preventative and corrective measures.
We strive to meet and surpass your expectations through our efficient, personable and passionate approach to every project.

While providing services to our customers, IC360 will ensure that:

this Quality Management Statement is upheld and supported.
roles in the client-supplier relationship are clearly identified.
we have the appropriate skills to enable us to undertake required tasks.
sufficient resources are provided to enable smooth running of any tasks.
all documentation is maintained, controlled and archived within the Data Protection Act.
audits and reviews of suppliers and project work are undertaken to ensure that standards are maintained and opportunities for improvements sought.

We have extensive experience within the industry and follow in-house procedures, developed over many years, which we have found to be successful in managing web design & digital media production projects. All our websites are designed and build to the web standards and guidelines specified by The World Wide Web Consortium (W3C). We use their valuators and guidelines to constantly ensure web projects are developed to the highest possible standards. We also design and build our websites to conform with standards for Accessibility, under the UK Disability Discrimination Act (DDA).